SMS / Text-Message Terms & Opt-In Disclosure
Effective Date: 2026-11-06 Document version: 2.2.0
These SMS Terms describe the optional text-message program offered by SSA MEDIA LLC (doing business as SplashPad, "we", "us"). They explain the program referenced in your parent portal's Profile > Text message preferences consent form. Our Privacy Policy is at https://splashpad.pro/privacy.
1. Program purpose
The SplashPad SMS program lets coaches send operational texts about a family's swim lessons, with that parent's or guardian's explicit permission for the school. Consent is optional and not a condition of enrollment or purchase. The program does not send marketing, promotional, affiliate, or political messages.
The program is available for U.S. phone numbers when messaging has been activated for the service and enabled by the school. Providing permission does not itself activate messaging or guarantee delivery.
2. Who sends the messages
We use Sent, Inc. (Sent / sent.dm) to provide SMS delivery for SplashPad and your coach or school. Messages identify both SplashPad and the coach or school, for example:
SplashPad | Your swim school: Lesson reminder: your swim lesson is tomorrow at 4 PM. Reply STOP to opt out. HELP for help.
Schools use a shared SplashPad sender. The school name in the message tells you which school it concerns. Replying STOP to the shared sender stops messages from all schools using that sender, not just the school mentioned in the latest text.
3. Message categories and replies
The program supports:
- Automated lesson reminders — when enabled by your school, generally approximately 24 hours before a scheduled lesson. Quiet hours, schedule changes and delivery conditions may affect timing.
- Coach-written lesson updates — messages about your family's lesson schedule, location, pool preparation, cancellations, reschedules, or weather conditions. These updates are written and sent by the coach; a booking change does not necessarily trigger a text.
Email reminders are a separate feature and may use different timings. We do not send marketing or promotional messages through this SMS program.
General SMS replies are not forwarded to coaches. This program does not confirm, cancel, or reschedule lessons by text reply. CANCEL is an opt-out command that stops texts; it does not cancel a lesson. For a booking change or a question for your coach, contact the coach directly or use the available lesson controls in your parent portal.
4. Opt-in
In your parent portal, open Profile > Text message preferences. For each school you want texts from:
- Save a valid U.S. phone number in your profile and choose your time zone.
- Read the SMS disclosure and the linked SMS Terms and Privacy Policy.
- Tick the optional, unchecked consent checkbox, then select Save SMS permission for that school.
The disclosure states:
I agree to receive transactional texts from SplashPad and this swim school about lessons, including reminders and coach updates, at my saved phone number. Message frequency varies. Message and data rates may apply. Consent is optional and not a condition of enrollment. Reply STOP to stop texts from all schools using this shared sender, or HELP for help.
Permission is recorded for the school and the phone number you confirmed, along with the disclosure version, time, and consent evidence. If your phone number changes, confirm permission for the new number before texts can resume. You must be the owner or an authorized user of that number.
Creating an account, accepting the general Terms or Privacy Policy, or providing a phone number alone is not SMS consent. An earlier registration opt-in does not replace the school-specific confirmation required by this program. Refusing or withdrawing SMS consent does not prevent you from enrolling in lessons or using the parent portal.
5. Message frequency
Message frequency varies with your family's lessons and the operational updates your coach sends. It may be as high as daily during active lesson seasons, including weekends. The current program limits outgoing lesson texts to 8 AM–8 PM in the parent's selected time zone. Delivery timing may vary, and some reminders may be delayed or skipped rather than sent during quiet hours. Carrier and provider control messages, such as responses to STOP or HELP, may arrive when you request them.
6. Costs
SplashPad does not add a separate SMS fee for parent recipients. Message and data rates may apply under your wireless carrier's plan. Consult your carrier for details.
7. Opt-out (STOP), resuming texts (START), and help (HELP)
- Reply STOP to stop texts from all schools using the shared SplashPad sender. Other recognized opt-out commands, including CANCEL, also stop texts. You may receive an opt-out confirmation.
- Stop one school only: in Profile > Text message preferences, select Stop texts from this school. This does not stop texts from other schools for which you have active permission, unless you have also blocked the shared sender.
- Reply START if you want to lift a previous shared-sender block. Existing school permissions still apply. START does not grant consent to a new school or re-enable a school you stopped in your profile; review and save that school's permission in your profile if needed.
- Reply HELP for help, or email support@splashpad.pro.
- You may also email support@splashpad.pro with subject "STOP SMS" for assistance withdrawing permission. We will process that request within one business day. Reply STOP or use your profile to stop texts without waiting for a support response.
Stopping SMS does not cancel lessons, stop transactional emails, or change your coach's cancellation policy. Confirm any lesson changes directly with your coach or through the available parent-portal controls.
8. Privacy & data sharing
Mobile phone numbers and SMS opt-in data are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
We process and disclose information as needed to run and secure this program, including:
- Sent, Inc. — receives recipient phone numbers, message content, and delivery metadata to provide the messaging service. Sent and its messaging, telecommunications, and infrastructure providers process information as needed to route, deliver, secure, and support messages and meet applicable legal and carrier obligations. Sent describes its processing at https://www.sent.dm/legal/privacy-policy.
- Your coach and authorized school staff — may access your contact information in connection with your family's lessons, as described in the Privacy Policy. Different schools cannot access one another's families through this SMS program.
- Our infrastructure providers — store account, messaging, and consent records for the Service, subject to the Privacy Policy.
Necessary delivery and security processing is not permission to use mobile numbers or SMS consent for third-party marketing. For retention, privacy rights, legal disclosures, and other data-handling details, see https://splashpad.pro/privacy.
9. Eligibility
The SMS program is available to U.S. phone numbers only. By opting in, you confirm that you are at least 18 years old, are the owner or authorized user of the number, and agree to receive the operational messages specified in this disclosure. Parents and guardians provide permission on their own behalf; children do not enroll themselves in this program.
10. Carrier disclaimer
Carriers (AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages. Delivery is not guaranteed.
11. Changes to these terms
We may update these SMS Terms from time to time. When we make a material change we'll bump the version number at the top and notify opted-in users via SMS or email at least 14 days in advance.
12. Contact
If you have any questions about the SMS program please reach us at:
SSA MEDIA LLC616 Claremore Dr, West Palm Beach, FL 33401Email: support@splashpad.pro