Terms of Service

Effective Date: 2026-05-15 Document version: 1.0.0

⚠️ v1 — pending attorney review. Provided in good faith but not a substitute for legal advice.

These Terms of Service ("Terms") govern your use of SplashPad (the "Service"), operated by SSA MEDIA LLC, a Florida limited liability company with its principal place of business at 616 Claremore Dr, West Palm Beach, FL 33401.

By creating an account, clicking "I agree", or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 18 years old and able to form a legally binding contract under U.S. law to register for an account. Parents/guardians register on behalf of their minor children; the parent is the contracting party, not the child.

2. The Service

SplashPad is a software platform that helps independent swim instructors run their business: take applications, sign waivers, manage enrollments, accept lesson payments, and communicate with parents. We are a technology platform. We are not a swim instructor, and we do not deliver, supervise, or warrant the quality of any swim lesson.

The contractual relationship for lessons themselves is exclusively between the parent and the coach. SplashPad is not a party to that relationship.

3. Accounts

• You are responsible for maintaining the confidentiality of your login

credentials and for everything that happens under your account.

• You must provide accurate information and keep it up to date.
• You may not impersonate anyone, share your account with someone else,

or create an account through automated means.

4. Subscription plans, billing, and refunds (for coaches)

• Coach subscription plans, prices, and features are described on the

SplashPad pricing page and are subject to change. Material price changes will be announced at least 30 days in advance.

• Payments are processed by Stripe, Inc. Your card is charged

automatically on a recurring monthly basis until you cancel.

• Cancellation — you may cancel at any time from your Billing page.

Your subscription remains active through the end of the period you have already paid for, after which it will not renew.

• Pause / Seasonal Hold — you may switch to the $9.99/month "Seasonal

Hold" plan to retain your data and resume later without losing configuration.

• Refunds — paid periods are non-refundable except where required by

applicable law. We may issue prorated refunds at our discretion in good-faith situations.

• Promotional codes — discount codes (including any percentage-off

or limited-time codes) are issued at our discretion and may be revoked or removed at any time, after which the standard price will apply.

5. Acceptable use

You agree not to use the Service to:

• Violate any law, regulation, or third-party right
• Upload or transmit content that is unlawful, defamatory, harassing,

abusive, threatening, obscene, or that you do not have the right to share

• Attempt to bypass billing, authentication, rate limits, or any other

technical restriction we put in place

• Use the Service to send unsolicited commercial email ("spam") or to

harvest contact information from parents you do not have a legitimate coaching relationship with

• Reverse engineer, decompile, scrape, or otherwise extract source code

or data in bulk

• Interfere with or disrupt the integrity or performance of the Service

We reserve the right to suspend or terminate any account that we reasonably believe is violating these Terms.

6. User content

You retain ownership of the content you upload (including logos, photos, gallery images, video embed URLs, biography text, package descriptions, waiver text, etc.). By uploading content, you grant SSA MEDIA LLC a worldwide, royalty-free, non-exclusive license to host, display, and distribute that content solely as needed to operate the Service for you.

You represent and warrant that you have all rights necessary to upload the content and that it does not infringe any third-party right.

7. Coach-parent relationship

• Coaches set their own packages, pricing, schedules, waivers, and

cancellation policies through the Service.

• Parents accept those terms directly with the coach when they apply,

pay, and sign the waiver.

• SSA MEDIA LLC is not responsible for disputes between a

coach and a parent, scheduling, refunds owed by the coach, lesson cancellations, or the safety/quality of lessons. We will, on reasonable request, provide records (waivers, payment receipts, enrollment history) to help resolve disputes.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SWIMMING AND AQUATICS ACTIVITIES INVOLVE INHERENT RISKS, INCLUDING THE RISK OF DROWNING OR INJURY. SSA MEDIA LLC DOES NOT PROVIDE, SUPERVISE, OR INSURE ANY SWIM LESSON OR AQUATIC ACTIVITY. PARENTS AND GUARDIANS ARE SOLELY RESPONSIBLE FOR EVALUATING A COACH BEFORE ENROLLING A CHILD AND FOR ENSURING APPROPRIATE SUPERVISION DURING LESSONS.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SSA MEDIA LLC, ITS OFFICERS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (b) ONE HUNDRED U.S. DOLLARS ($100).

10. Indemnification

You agree to defend, indemnify, and hold harmless SSA MEDIA LLC, its officers, members, employees, and agents from any third-party claim, loss, or expense (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) any content you upload, (c) your violation of these Terms, or (d) your violation of any third-party right.

11. Termination

You may close your account at any time. We may suspend or terminate your account if you violate these Terms, fail to pay, or use the Service in a way that creates risk for SSA MEDIA LLC or other users. On termination, the rights granted to you under these Terms cease, but any provisions that by their nature should survive (including ownership, warranty disclaimers, limitations of liability, and dispute resolution) will survive.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The exclusive jurisdiction and venue for any dispute arising under or related to these Terms will be the state or federal courts located in Palm Beach County, Florida, and both parties consent to the personal jurisdiction of those courts.

13. Changes to these Terms

We may update these Terms from time to time. When we make a material change we will bump the version number and ask you to re-accept on your next login. Continued use of the Service after the new version takes effect constitutes acceptance.

14. Miscellaneous

• Entire agreement — these Terms (together with the Privacy Policy

and any plan-specific terms) are the entire agreement between you and SSA MEDIA LLC regarding the Service.

• Severability — if any provision is held unenforceable, the rest of

the Terms remain in effect.

• No waiver — our failure to enforce a provision is not a waiver of

our right to do so later.

• Assignment — you may not assign these Terms; we may assign them in

connection with a merger, acquisition, or asset sale.

15. Contact us

For any questions about these Terms, email support@splashpad.pro or write to:

SSA MEDIA LLC

616 Claremore Dr, West Palm Beach, FL 33401