Terms of Service

Effective Date: 2026-09-11 Document version: 2.1.0

These Terms of Service ("Terms") govern your use of SplashPad (the "Service"), operated by SSA MEDIA LLC, a Florida limited liability company with its principal place of business at 616 Claremore Dr, West Palm Beach, FL 33401 ("we", "us", "our").

By creating an account, clicking "I agree", or otherwise using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

Please read Section 15 carefully. It requires most disputes between
you and us to be resolved through binding individual arbitration
rather than in court, and it waives class actions and jury trials. You
may opt out of arbitration within 30 days — Section 15 explains how.

1. Eligibility

You must be at least 18 years old and able to form a legally binding contract under U.S. law to register for an account. Parents and legal guardians register on behalf of their minor children; the parent or guardian is the contracting party, not the child.

2. The Service

SplashPad is a software platform that helps independent swim instructors and swim schools ("Coaches") run their business: publish a page or website, take applications, collect signed waivers, manage enrollments and schedules, accept lesson payments, and communicate with the parents and guardians of their students ("Parents").

We are a technology platform only. We are not a swim instructor, swim school, or aquatics facility. We do not deliver, supervise, staff, insure, or warrant the quality or safety of any swim lesson or aquatic activity. The contract for lessons is exclusively between the Parent and the Coach; SplashPad is not a party to it.

We do not vet Coaches. We do not verify any Coach's identity, certifications (for example CPR, lifeguard, or Water Safety Instructor credentials), insurance, background, facility, or teaching quality, and we make no representation about any of them. Parents are solely responsible for evaluating a Coach before enrolling a child.

3. Accounts

You are responsible for maintaining the confidentiality of your login credentials and for everything that happens under your account, including activity by staff or family members you give access to.
You must provide accurate information and keep it up to date.
You may not impersonate anyone, share your account credentials, or create accounts through automated means.
Tell us right away at support@splashpad.pro if you believe your account has been compromised.

4. Subscription plans, billing, automatic renewal, and refunds (for Coaches)

Plans and pricing. Coach subscription plans, prices, and features are described on the SplashPad pricing page and in the app at the time you subscribe. We may change prices or features going forward; material price increases will be announced at least 30 days in advance and will take effect at your next renewal after the notice period.
Free trial. If your plan starts with a free trial, we will tell you the trial length and the price you'll pay afterward before you begin. Unless you cancel before the trial ends, your subscription automatically converts to a paid subscription and the card on file is charged the plan price.
Automatic renewal. Your subscription renews automatically each month and your payment method on file is charged the then-current plan price at the start of each billing period until you cancel. We show the recurring price, the renewal frequency, and how to cancel at the point of purchase.
How to cancel. You may cancel at any time from your Billing page in the app (Settings → Billing), or by emailing support@splashpad.pro. Cancellation stops future renewals; your subscription stays active through the end of the period you have already paid for, after which it will not renew.
Seasonal Hold. You may switch to the reduced-price "Seasonal Hold" plan to keep your data and resume later without losing configuration. Seasonal Hold is itself a monthly subscription that renews automatically until you cancel or switch plans.
Payment processing. Subscription payments are processed by Stripe, Inc. We do not store full card numbers.
Failed payments. If a renewal charge fails we may retry it and notify you. If it continues to fail we may suspend or downgrade your account until payment is brought current.
Refunds. Paid periods are non-refundable except where required by applicable law. We may issue prorated refunds at our discretion in good-faith situations. Contact support@splashpad.pro.
Promotional codes. Discount codes are issued at our discretion, may carry their own conditions, and may be revoked or expire, after which the standard price applies.

5. Additional terms for Coaches

If you use the Service as a Coach, you also agree that:

You run an independent business. You are an independent business, not an employee, agent, partner, franchisee, or joint venturer of SSA MEDIA LLC. Nothing in these Terms creates such a relationship, and you may not represent otherwise.
You are responsible for safety, credentials, and insurance. You are solely responsible for the safety of your lessons and facilities; for holding and maintaining any certifications, licenses, permits, training, and insurance that are appropriate or legally required for the services you offer (for example CPR/First Aid, lifeguard or instructor credentials, and general or professional liability insurance); and for compliance with all laws that apply to your business, including pool and facility rules, child-safety laws, and local business, tax, and licensing requirements.
Your staff. If you add staff or assistant coaches to your account, you are responsible for their conduct, for screening them as appropriate (including any background checks required by law or good practice), and for making sure they follow these Terms. Staff accounts act on your behalf.
Your waivers and policies. You are responsible for the content of the waiver, cancellation, make-up, and refund policies you present to Parents through the Service. We provide editable starting templates as a convenience only; they are not legal advice, and we recommend you have your own attorney review them. Any release of liability in your waiver runs in favor of you and the parties you name, not SSA MEDIA LLC.
Lesson payments and Stripe. Lesson payments from Parents are processed through Stripe and paid to your connected Stripe account. By connecting a Stripe account you agree to the Stripe Connected Account Agreement (https://stripe.com/connect-account/legal), which includes the Stripe Services Agreement. You are the merchant of record for lesson payments; you are responsible for delivering the lessons Parents pay for, for honoring your posted policies, for chargebacks and refunds owed to Parents, and for your own taxes. Where the Service lets you record payments made outside Stripe (for example cash or peer-to-peer apps), those payments are entirely between you and the Parent.
Parent and student data. Information Parents share with you through the Service (including children's names, dates of birth, and medical notes) is provided for the purpose of running lessons. You may use it only for that purpose and to communicate with those families about your services; you may not sell it, share it with third parties for their marketing, or use it to send unsolicited commercial messages. You must protect it, delete it when it is no longer needed, and comply with applicable privacy laws.
Your public content. You are responsible for everything you publish through the Service, including your website or landing page, photos, pricing, and claims about your qualifications or results. You must have written permission before publishing identifiable photos or videos of any child.

6. Additional terms for Parents and guardians

If you use the Service as a Parent, you also agree that:

You are the parent or legal guardian of each child you register, you are at least 18, and you have authority to enroll the child and sign on their behalf.
The information you provide about your child — including health, medical, allergy, and swim-ability information — is accurate and complete, and you will keep it up to date so the Coach can plan safe lessons.
Your enrollment, waiver, and payment are with the Coach. The Coach's posted cancellation, make-up, weather, and refund policies, which are shown to you before you pay, govern missed lessons, credits, and refunds. SSA MEDIA LLC may help facilitate a refund at the Coach's direction but does not itself owe refunds for lessons.
You remain responsible for your child's supervision at all times other than during instruction, and for choosing a Coach and facility that meet your standards.
Where a Coach offers payment outside Stripe (for example cash or a peer-to-peer app), that payment is entirely between you and the Coach and is not protected by any SplashPad payment feature.

7. Acceptable use

You agree not to use the Service to:

Violate any law, regulation, or third-party right
Upload or transmit content that is unlawful, defamatory, harassing, abusive, threatening, obscene, or that you do not have the right to share
Attempt to bypass billing, authentication, rate limits, or any other technical restriction we put in place
Send unsolicited commercial email or text messages ("spam") or harvest contact information from Parents you do not have a legitimate coaching relationship with
Reverse engineer, decompile, scrape, or otherwise extract source code or data in bulk, or use automated tools to access the Service except through interfaces we provide
Interfere with or disrupt the integrity or performance of the Service

We may suspend or terminate any account that we reasonably believe is violating these Terms.

8. User content

You retain ownership of the content you upload (including logos, photos, gallery images, video embed URLs, biography text, package descriptions, waiver text, and website copy). By uploading content, you grant SSA MEDIA LLC a worldwide, royalty-free, non-exclusive license to host, store, reproduce, display, and distribute that content solely as needed to operate, secure, and improve the Service for you and, for public content, to display it to the visitors you direct to it.

You represent and warrant that you have all rights and permissions necessary to upload the content and that it does not infringe any third-party right or violate any law. We may remove content that we reasonably believe violates these Terms.

9. Copyright complaints (DMCA)

We respect intellectual-property rights and expect our users to do the same. If you believe content on the Service infringes your copyright, send a notice to our designated agent at support@splashpad.pro (subject line "DMCA Notice") or by mail to the address in Section 20, including: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) the URL or other location of the allegedly infringing material; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act for the owner.

We will remove or disable access to material identified in a valid notice, notify the user who posted it, and give that user the opportunity to submit a counter-notice. We terminate the accounts of repeat infringers in appropriate circumstances.

10. Coach–Parent relationship

Coaches set their own packages, pricing, schedules, waivers, and cancellation policies through the Service.
Parents accept those terms directly with the Coach when they apply, pay, and sign the Coach's waiver.
SSA MEDIA LLC is not responsible for disputes between a Coach and a Parent, for scheduling, for refunds or credits owed by a Coach, for lesson cancellations, or for the safety or quality of lessons. We will, on reasonable request, provide records held in the Service (waivers, payment receipts, enrollment history) to help the parties resolve a dispute.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL NOT BE LOST.

SWIMMING AND AQUATIC ACTIVITIES INVOLVE INHERENT RISKS, INCLUDING THE RISK OF SERIOUS INJURY, DROWNING, AND DEATH. SSA MEDIA LLC DOES NOT PROVIDE, SUPERVISE, STAFF, OR INSURE ANY SWIM LESSON OR AQUATIC ACTIVITY, AND DOES NOT VERIFY THE IDENTITY, CREDENTIALS, INSURANCE, BACKGROUND, OR FACILITIES OF ANY COACH. PARENTS AND GUARDIANS ARE SOLELY RESPONSIBLE FOR EVALUATING A COACH BEFORE ENROLLING A CHILD AND FOR ENSURING APPROPRIATE SUPERVISION.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SSA MEDIA LLC, ITS OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE ARE NOT LIABLE FOR THE ACTS, OMISSIONS, LESSONS, FACILITIES, OR CONTENT OF ANY COACH, PARENT, OR OTHER USER.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (b) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. These limitations apply to the fullest extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless SSA MEDIA LLC, its officers, members, employees, contractors, and agents from any third-party claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) any content you upload or publish, (c) your violation of these Terms or of any law, (d) your violation of any third-party right, or (e) for Coaches, the lessons and services you provide and any dispute with a Parent or student.

14. Termination

You may close your account at any time. We may suspend or terminate your account if you violate these Terms, fail to pay, or use the Service in a way that creates legal, security, or reputational risk for SSA MEDIA LLC or other users. On termination, the rights granted to you under these Terms cease. Provisions that by their nature should survive — including ownership, warranty disclaimers, limitations of liability, indemnification, and dispute resolution — survive termination. We may retain records (including signed waivers and payment records) as described in our Privacy Policy.

15. Dispute resolution — binding arbitration and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.

15.1 Informal resolution first. Most concerns can be resolved quickly. Before starting arbitration or any other proceeding, you and we agree to try to resolve the dispute informally: the party raising the dispute sends the other a written notice describing the dispute and the relief requested (to us: support@splashpad.pro with the subject "Dispute Notice", or by mail to the address in Section 20; to you: the email on your account). The parties will then have 60 days to negotiate in good faith. If the dispute is not resolved within that time, either party may proceed as set out below.

15.2 Agreement to arbitrate. Except as provided in Section 15.5, you and SSA MEDIA LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Service — including claims about their formation, validity, enforceability, or scope — will be resolved exclusively by final and binding individual arbitration, not in court. The arbitrator, and not any court, has exclusive authority to resolve any dispute about whether this Section applies to a particular claim, except that a court decides disputes about the enforceability of the class action waiver in Section 15.4.

15.3 Rules and procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or, for disputes with Coaches acting in a business capacity, its Commercial Arbitration Rules), as modified by these Terms. The AAA rules and fee schedules are available at https://www.adr.org. If the AAA is unavailable, the parties will agree on another reputable administrator or a court will appoint one. The Federal Arbitration Act governs the interpretation and enforcement of this Section. A single neutral arbitrator will be appointed. Hearings, if any, will be conducted by video or telephone unless the arbitrator decides an in-person hearing is necessary, in which case it will take place in the county where you live (for consumers) or in Palm Beach County, Florida (for business users), unless the parties agree otherwise. The arbitrator may award the same individual relief a court could award, must follow applicable law, and will issue a reasoned written decision. Judgment on the award may be entered in any court of competent jurisdiction. We will pay AAA filing and arbitrator fees for consumer claims to the extent the AAA rules require, and we will not seek to recover our attorneys' fees from a consumer unless the arbitrator finds the claim frivolous.

15.4 Class action and jury trial waiver. YOU AND SSA MEDIA LLC EACH AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND SSA MEDIA LLC EACH WAIVE ANY RIGHT TO A JURY TRIAL. If the class action waiver in this Section is found unenforceable as to a particular claim or request for relief, then that claim or request (and only that one) will be severed from arbitration and decided by a court, and the remaining claims will proceed in arbitration.

15.5 Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies and stays there; (b) seek a temporary restraining order or injunction in court to protect its intellectual property or to stop unauthorized use of the Service, pending arbitration; or (c) bring an action to compel arbitration or to enforce an arbitration award. Nothing in this Section prevents you from reporting a concern to a government agency.

15.6 Your right to opt out. You may opt out of this arbitration agreement (Sections 15.2–15.4) by emailing support@splashpad.pro with the subject line "Arbitration Opt-Out" within 30 days after you first accept these Terms (or, for existing users, within 30 days after you first accept a version of these Terms containing this Section). Include your name, the email address on your account, and a clear statement that you want to opt out of arbitration. Opting out does not affect any other part of these Terms, including the jury trial waiver in Section 15.4 to the extent permitted by law, and does not affect any prior agreement to arbitrate.

15.7 Changes to this Section. If we change this Section after you accept these Terms, you may reject the change by sending us written notice (as in Section 15.6) within 30 days of the change; the version of this Section you previously accepted will then continue to apply.

15.8 Survival. This Section survives termination of your account or these Terms.

16. Governing law and venue

These Terms are governed by the laws of the State of Florida and, as to arbitration, the Federal Arbitration Act, without regard to conflict-of-laws principles. For any dispute that is not subject to arbitration under Section 15, the exclusive jurisdiction and venue will be the state or federal courts located in Palm Beach County, Florida, and both parties consent to the personal jurisdiction of those courts. This does not deprive you of any protection you have under the mandatory consumer laws of the U.S. state where you live.

17. Changes to these Terms

We may update these Terms from time to time. When we make a material change we will bump the version number, update the Effective Date, and ask you to review and re-accept on your next login (and we may also email you). Continued use of the Service after the new version takes effect constitutes acceptance, except as provided in Section 15.7 for changes to the arbitration provisions.

18. Electronic communications and notices

You consent to receive communications from us electronically — by email to the address on your account, by SMS if you have opted in, and through notices in the Service — and you agree that electronic communications, disclosures, and signatures (including typed signatures and checkbox acknowledgments) satisfy any legal requirement that such communications be in writing or signed. You may withdraw this consent by closing your account; certain features (including e-signed waivers) cannot be used without it. Notices to us must be sent to support@splashpad.pro or to the mailing address in Section 20.

19. Miscellaneous

Entire agreement — these Terms (together with the Privacy Policy, the SMS Terms if you opt in to text messages, and any plan-specific terms presented to you) are the entire agreement between you and SSA MEDIA LLC regarding the Service.
Severability — if any provision is held unenforceable, it will be enforced to the maximum extent permitted and the rest of the Terms remain in effect (subject to Section 15.4).
No waiver — our failure to enforce a provision is not a waiver of our right to do so later.
Assignment — you may not assign these Terms; we may assign them in connection with a merger, acquisition, reorganization, or asset sale.
Force majeure — we are not liable for delays or failures caused by events beyond our reasonable control, including internet or hosting outages, payment-network failures, natural disasters, epidemics, labor disputes, or government action.
Third-party services — the Service relies on third-party providers (for example Stripe for payments and video platforms for embedded video). Their terms govern your use of their services, and we are not responsible for them.
Accessibility — we are committed to making the Service usable by everyone. See our Accessibility Statement at https://splashpad.pro/accessibility.

20. Contact us

For any questions about these Terms, email support@splashpad.pro or write to:

SSA MEDIA LLC
616 Claremore Dr, West Palm Beach, FL 33401